Policies
Cancellations & refunds
Last updated October 2026
If you can’t attend
Free tickets: please cancel from your booking page so we can offer your place to someone else.
Paid tickets: email [email protected] with your booking reference. We refund in full up to 7 days before the event. Within 7 days we cannot normally refund, but you may transfer your ticket to another student by sending us their name.
Individual events may state a different policy on their event page; the event page takes precedence.
If we cancel or change an event
If we cancel, postpone, or significantly change an event (for example, a different date or venue), you will be offered a full refund, including any booking fee, to your original payment method.
How refunds are paid
Refunds are issued through Stripe to the card used to pay and normally appear within 5 to 10 working days.